I came very close to having a major accident that could've cost my life and my grandson's life due to my windshield wipers not coming on. . I was reticent to take to the dealer because of cost concerns and told Samantha this. Samantha instructed me that after I received the diagnosis on my truck from the dealer. I called Chrysler and they asked me to take it to a local dealer for diagnosis.
. . . . With less than 40,000 miles.
I took the truck for diagnosis. The service rep at the dealership said that Chrysler is one of the worst when it comes to customer service. Chrysler customer service basically lied to me. With only less than 40,000 miles on it. This and other problems did not occur due to extensive mileage or normal wear and tear but rather poor construction and faulty construction.
I should not have to deal with the extensive cost for repairs on a truck with so few miles. I have since learned they are number 4 in customer service and satisfaction. Irregardless of it being a 2008, because these problems should not be occurring. I told her I needed to know that Chrysler would help me before taking for diagnosis and her reply was that it pretty much assured since she was escalating the case. My Dodge Ram is a 2008, but lady driven by me and taken care of extremely. Chrysler is backing out from helping me when they stated they would.
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