Although I was offended by his continuing disrespectful manner to a longtime apple customer, I nevertheless tried to make my case to Mr. I spoke with the store manager David Reynolds who was very rude and arrogant when I informed him I was told by his rep I had 15 days to return the item. Apple technical support center in South Portland, Maine Apple Store Maine Mall 364 Maine Mall Rd. At one point there was even Genius Bar appointments in China. Clearly I would have had no reason to send that text to my wife two weeks prior since at the time I would not have known then that two weeks later we would have ultimately decided to upgrade to a more expensive phone. Apple Store, Pioneer Place, Portland Below is information about location of the Apple Store in Portland Oregon. Below are listed addresses, telephone number, fax and opening days of the Apple Service Repair Centers in South Portland, Maine.
One client told him she watched as an Apple Genius unintentionally deleted all of her text messages, including the photos and videos contained within them. . Ron Gehrmann, who runs a business called in Portland, Oregon, says he fell into the job. After they looked at it I was told it was broken, out of warranty and the sales rep presented me with a few options. Since I was not prepared to take on the added cost of buying a new phone, thinking all she needed was a new battery, I spent some time communicating via text with my wife as we tried to decide what to do. How about treating your loyal customers with some respect? And in case you were wondering about my Voice Memo sad: Erick, the very helpful owner of Geeks4Mac, helped me recover about half of the file, far more than I was anticipating which was nothing and definitely a better outcome than I could find in any of the Apple forums I was directed to.
Customers are just a number to them and they are indifferent if they lose your business. Address: 700 Southwest 5th Avenue 97204, Portland, Oregon Phone: 503 265-2010 Worktime: Mon - Sat: 10:00 a. Some stores were backed up for weeks. I have been a loyal apple supporter. If you are searching Apple Retail Store Portland Oregon address, phone number and fax number, so here we are sharing the information about Apple Retail Store Portland Oregon address and contact details.
By signing up, you agree to our and European users agree to the data transfer policy. The customers can also get here the useful details related to Apple Retail Store Portland Oregon customer support phone number, helpline number, toll free number, telephone number, fax number, etc. Sales reps misleading and disrespectful I am very dissatisfied with this company. Apple has indeed added more friction to the process of getting an appointment over the years, including making it the that section of its website. In the meantime, mounting consumer frustration and less-than-preferable work environments have created a market for third-party, Apple-certified businesses. As this article, we are providing the full contact details of Apple Retail Store Portland Oregon Address for you with the useful information including with reference of the official website and many reliable sources. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local.
Kicking customers out of your store instead of working to resolve the issues that made them dissatisfied is a management style that should serve to close this location or at a minimum require retraining or hiring of a management team that understands the term customer satisfaction. Even those who successfully reach the Genius Bar report. But inevitable or not, the result is that getting support at an Apple Store now stinks. I have called Apple Care customer service and complained they were outraged however they could not make the store honor the commitment I was originally given. Shame on you Apple at the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! MacRumors editor-in-chief Eric Slivka says that because of increasing popularity and pressure, Apple has been forced to readjust its focus for the Genius Bar. Gehrmann says his customers come to him either after a lackluster Genius Bar or Apple tech support experience, or in order to avoid one entirely. I found the sales reps to be misleading in their communication, lacking in knowledge of their products and the management does not have a solid understanding of the concept of customer satisfaction.
And of course, when you visit an Apple Store, there is also the chance you could leave with a brand-new device, free of charge. Now you have almost no hope of getting to see a Genius unless you have an appointment, and those are in some cases booked up days in advance. I have spent tens of thousands of dollars on Apple products over the course of the last ten years. He also sent me a list of better apps I could use for this purpose—all third-party apps, fittingly enough. Apple Retail Store Portland Oregon Address and Contact Details Here, we are sharing the full contact details of Apple Retail Store Portland Oregon including helpline number and customer service phone number with the important official page links. Still unsure, I was told by the sales rep I had 15 days to return the iPhone 5S.
They said the stores have their own agendas and apparently it's not customers. All companies with the best technicians in the repair and servicing of Apple products. I refuse to be nickel and dimed to death by Apple. What is lacking and what they do need are well-trained and readily available support services to help with them. Where did that loyalty get me when I went into this store and expected the sales rep to honor the agreement I was offered? Reynold's level of incompetence is immeasurable. Full list of all Apple Service Repair Centers in South Portland, Maine.
Gruber, who was part of grading Apple, gave it a C for its retail division. I believe loyalty is a two way street so now those days are over and it is now time to give their competitors a chance. Currents stats are difficult to come by, but in 2012, Apple said it serviced at its Genius Bars nationwide; that number can only have gone up in the seven years since. You're products and services are not worth what we pay for. It seems he was taught the way to be professional and customer service oriented is to handle a customer's justified complaint by calling them a liar in front of their teenage daughter. The many persons are often looking customer service number, address and contact information of Apple Retail Store Portland Oregon around various sources and platforms. If one is not able to deal with dissatisfied customers, then they are not qualified to be in a management position.