No job is too small and you are always made to feel welcome and a valued customer whenever you ask for help. Their advice was to stay awake until 00:01 every night and to try to book at that time! We may approve your post if it is a high-level issue that can't be found through searches, or if it affects a large amount of people. Am I being unreasonable at being a little unhappy to potentially have to wait 7 days before I can return a faulty product? Instead, it suggests a phone call or online chat with Apple support. Every time I walk into an Apple Store, the Genius Bar is always slammed with little old ladies that need help copying their photos. The shop is usually quite crowded and all assistants are busy so if you can, come on weekday mornings.
I entered Mac heaven the other day to ask some silly questions. The staff are very friendly and will go that extra mile to help you. This fundamental difference in audience is why we support two communities, and. . In that case, visit on Apple's site to setup your appointment. Can they, or eveer do they see people without an appointment? The headphone Jack for my new iPod touch is messed up, when I plug my headphones in it bounces out when moved and the sound gets all distorted etc.
You can tap on How can we help you? The advice now is to check a couple of times a day but that's not feasible for more than a couple of days and I've tried since yesterday. Thanks for the tips on where to find a replacement battery, guess I'm going to have to complete the replacement myself just like you! I would like to thank Craig and Pip for their services. Edit 2: I just read a few Yelp reviews about the shop trying to figure out, if I had been mistaken in thinking that they were an authorised Apple Service Provider they appear to be according to their website. Be thankful someone is there to help if you wait. That is irrelevant to this discussion. A queue system is the fairest way of dealing with the demand. Repairly can help you get your phone fixed on the same day.
I can certainly recall over hearing the appointments ahead of me being there for a password reset, or something else not worthy of a face to face genius appointment. You'll then need to select the store you'd like to view within the app. In the end I took it to an authorised service provider where the work was was carried out under warranty within a few days. And given how much I paid for the Mac, why should I even have to? If you are dependent on your equipment you can upgrade to a pro care account and then just show up and jump the queue. I have to make a Genius appointment to return a faulty product, forget about the technical support.
Whenever I have had a phone call with Apple support, I always get of the phone feeling worse than I did before the call, even if the issue gets resolved. I've had two great service related experiences at this store and finally thought I should get it written down. Try Twitter There is an Apple Support twitter account which you can tweet problems to. I realize not everyone is as tech savvy as some other users. In London they get quite upset if you show up without appointment, which is understandable as even with appointment the waiting time is extremely long as there are just so many customers popping in at the same time after work.
This subreddit is not endorsed or sponsored by Apple Inc. I think the free service is excellent and there is the possibility to upgrade the sla. If you're right, hopefully this will make it easier for me to be seen for a real issue. They are completely booked up for the next two weeks and have a backlog on repairs too meaning even if I did get my laptop in tomorrow it might not be repaired for a further two weeks. Using this app you can easily book an appointment. If you're still having trouble, check out.
But since Apple Stores are always so busy, you should make an appointment in advance if you want to get help. This premium location is based close to the main shopping areas of London and lots of other big retails outlets. The guy asked me if I had Apple Care, I said yes and he said I had to go to Apple then, because he would have to charge me. They are located within the Upper West Mall and can be easily found. Not strictly related to MacBook Pro but since there was no obvious place to post this and it's the reason I'm going I thought I'd ask here.
ÇÇÇ Thanks for all your advice and I will take it up eventually. If you plan on buying something small accessoiries, bags, iPods. Granted we arrived at about 11 and they couldn't fit us in until 4 but we had shopping to do anyway so it wasn't too bad. I simply can't believe that there are no appointments over the next week. For most people, this is the same login you use to purchase things from iTunes and in the App Store. You may have to scroll across the list of options at the top in order to see it.
Yes, it put American Apple stores to shame, sad to say! Staffed by highly skilled individuals trained in all things , their job appears to be to make customer service, troubleshooting and repairs as cheerful and user friendly as the products Apple produces. Often, it works out cheaper than getting your phone fixed with Apple directly. So full marks on this occasion. If not, read on for more instructions. Although also in that case the repair isn't done by the Apple Service Provider, they are in fact sending the faulty machine to Apple for repair. You can also find stores in; Bromley, Bentall Centre, Watford, Bluewater or Lakeside. That's as far as I can book as well.