You can look at the Steam Hardware order terms for detailed guidelines or return and cancellation policy. It's possible that my request was flagged for extra attention for this it's also possible my refund counts as abuse and may limit my ability to request refunds in the future. While you can sometimes save money on Steam games by , this feature encourages you to buy games through Steam if you think you might want to refund them. Of course, you can always attempt to contact customer service and ask for a refund, no matter which store you purchased something from. This may be that last time we will meet, Ubisoft forums, as I have no need to complain anymore about this broken game.
I show you how easy it is to do, and will update this description box here just as soon as I receive my refund! I've spoken to other Steam users who have had refunds processed within 48 hours. So, possibly still room for improvement, but a good start. Unrelated Content Posts must be about or be related to Steam, Valve or this subreddit. Make sure you look into that on purchase. I used my PayPal account. Other conditions for obtaining Steam refunds The other conditions for obtaining steam refunds are listed below. First, head to the Steam support site.
An option for users of the platform to refund purchase was introduced recently. I recently refunded a game from steam and it went though like they normally do but this time the money has not appeard in my bank account. Verifying your email address also improves the security of your Ubisoft account, helps us provide you better support, and ensures you don't miss out on exclusive content, newsletters, and other special offers. Try not to re-request during this period. The refund turnaround time seems to vary. Removing the mouse lag, deactivating Vsync, changing the config and limiting the framerate to not get bugged terminals and so on.
Steam went so far as to put a warning on the store page alerting people that exceptions would not be made to the refund policy because there were so many requests. The major publishers are the only ones that gave me a refund. Third party developers need to add refund options to their games before this option becomes available for non-Valve developed games. News from Paypal earlier in the week confirmed both start and end dates of the new Summer Sale run, before Valve's official announcement. Also, do not worry about your play time and achievement in your Steam Community profile. With prominent numbers of refunds being offered outside of the two week window, budgeting and making decisions based on sales becomes increasingly difficult. Also, the 14 day period and 2-hour time slot are applicable once the game is released.
If still, it does not work then your game is way outside the refund eligibility criteria. If it has not been mentioned then you cannot obtain a refund. You might want to buy Ubisoft games on other stores, like Steam, if possible. Select a reason from the box and type a quick little message with your thoughts. This issue is very fustrating for me as i need to pay some unexpected bills in 5 days time.
I suspect it may also have an impact on the kinds of discounts that developers are comfortable offering now that discounted sales which will inherently attract people who care less about a game than someone willing to pay full price don't offer the same kind of guaranteed revenue, which is something that could have significant impact on current dominant purchasing behaviours which seem to be very bundle and discount focused. Valve could further relax these conditions depending on the circumstances but you should be on a less confusing side if you choose to follow these simple conditions. Edit: would like to add, I haven't actually purchased anything from steam since in protest. It increases trust and revenues, according to. The game being unplayable would fall under that, therefore the retailer steam would have to co-operate for a refund in the first 30 days.
Valve has also some initial data to developers to help with interpreting the impact of refunds and apparently have plans to expand this over time to give more insight. You will need to refer to your store page to know which methods are valid for original payment method refunds This will show what methods you can get refunds back to that are supported in your region 2 Steam will issue refunds but as noted they will first need to be approved, then it will take up to 14 days to be refunded back to your desired payment method. Stop warning me about possible consequences to other people actions. Total Time: 6 Days In this video, I actually request my first refund on a game purchased on Steam After the new Refund policy went into effect on June 2, 2015. You should then see a screen where you can select your latest purchases. As long as it is proven the problems are not down to the users.
This is for a few reasons. All of them were old windows games I bought over 6 months ago at the earliest. Please note in the future that Steam purchases, per the Steam Subscriber Agreement, are not refundable - this store credit was issued as a one-time customer service gesture. Enter in the information of what your perspective is on the subject and information. That said, Steam reviews could definitely benefit from having more clear and prominent indicators of whether an author actually owns the game at hand or not.
After that I played for a few additional minutes and decided I didn't like it. For now, at least, Valve have made a significant step forward in balancing a system that was previously stacked against customers. Basically, if you you purchased an item on Steam, you may request a refund for it. If you have pre-purchased titles or paid for something in advance then you can obtain a refund prior to the release date. Thanks, Daniel This is probably down to some glitch in their integration with PayPal.