They made me and the towaway truck wait for 35 min until they finally drove out my car. Cecil and everyone else I came in to contact with was professional, friendly, and the shop was spotless. I dropped the vehicle off on a Monday afternoon knowing the work wouldn't be started until the following day. Five stars for sure for Chilton Auto Body in San Carlos. But they never called back.
He was really prompt and helped get my car repaired with Tesla service center. Upon departure of the shop and throughout the process I received text updates. Actually even better than before because they buffed out some of the trail pinstripping. I quickly learned that they have a hidden fee for when you don't do the work at their shop. Yolanda was so nice and helpful and provided the best customer service I have ever gotten!! I had to keep calling them every single time to get any kind of updates. The moment I met him, he was very friendly and didn't hesitate to help me out! A big part of growing the company was bringing his son, Mike, into the business in 1984.
In summary, this is probably, by far, the worst auto body shop I have ever been in my entire life. They have a good working relationship with major insurance companies, so communications about insurance logistics are smooth and easy. They completed the job in 3 days and the car was sparkling clean!! This car shop added so much unnecessary stress and indirectly forced me to take time off to deal with them. If I ever need any future repairs, I will go to Chilton San Carlos. The water ballon toss was wild. We may amend these terms and conditions by posting the revised terms on the company website. After that, we need a plan designed to help drive repairs to completion.
Bottom line I am very unhappy with the level of service. He explained to me upfront his analysis, what possible options there could be, and then brought me back to the shop to see the end result. I was told that once the pics were taken, the estimate would be sent to the insurance company and then I would be scheduled for repair. So, while commuting from Tracy to Redwood City my car got hit by a huge broken big rig tire and did some major damage to the front of my car. Recurring payments will automatically be drafted from the account for the remainder of the Term. This is typically a two to three day repair.
Once that was established, they told me they couldn't get my car in for repair for 6 weeks!!!! I made an appointment to see if there was enough damage to work with my insurance company or I would just pay for it on my own. Where was that communication from the beginning? Instead of reassigning it to someone else they let it sit. The size and location of the damage will determine if this is the appropriate technique to repair your vehicle. I made an appointment but they refused to look at my car damage if I'm not fixing car now. The manager gladly did it, very efficiently and very politely. A sweetheart, empathetic to your situation, informative and was pure magic with the whole process! They also did a pretty good job about providing me with status updates both by email and phone calls, so customers remain well-informed throughout the process.
Qualified staff will dis-assemble, repair, paint and re-assemble your vehicle back to factory specifications. My car was towed there under conditions that were out of my control. This paragraph details my exchange with one of the shop managers, Alex I eventially spoke to Alex. You are responsible, and agree, to check for any changes on each occasion before using the Site or any Data. She clearly cared, and dealt with quite a complex repair with ease. Chilton Auto Body, a true trademark in the industry since 1969. Chilton provided top notch service on every.
This is a great option for minor, unsightly damage caused by shopping carts, hail storms, or other unexpected bumps in the road. Our certified technicians are trained to work on all makes and models and participate in ongoing education programs on the latest vehicle technologies and materials. I hope I never have to deal with them again. Both of them were extremely helpful which was great because I was full of questions. While there for the initial estimate write up, I worked with Alex and Andrew. We are currently looking for a qualified estimator to join the Chilton Auto Body team at our San Carlos location.
Within three hours, the issue had been fixed, he'd arranged for alternate transportation, and he communicated clearly throughout the process. Iâd be shocked if she wasnât your best performer. We currently have over 170 staff and technicians that helped us repair over 12,000 vehicles in 2016 alone. Sounds ridiculous but I must admit that I was very impressed by how Mr. I waited for 15 min, in that time I ordered uber and was on the way to their shop, they never return to me so I hang up, call them back again and they answer in no time. There were details about my situation that I was made aware of when I arrived.