If you have a hardware issue, you may also need to prepare to pay for repairs if your warranty has expired or you have an issue not covered by the warranty. Fortunately, you can use the Apple Web site too. It is not in Apple's policy to give out replacements for free in these circumstances, and such an occasion is rare. Apple products come with a 1-year warranty, and you have the option to purchase the AppleCare extended warranty, extending your warranty to 2 years, or 3 for Macs. We'll test your iPhone to see if it has a battery issue or a different power issue. You can speak to the employee s standing in front of the Genius Bar, usually distinguished by the green Smart Cover on the iPad they are holding. You do not have to get it repaired right at that time if you don't want to.
The Genius will probably look up your serial number first thing. To identify your issue and set up service,. You can also take it home, which you would need to do anyway if your backup is in iTunes. Sometimes, accidents happen and data is lost. It is entirely up to the Genius you are working with, but chances are they will follow the standard procedure and you will need to pay for your replacement if you don't have a warranty. Then you will need to describe your issue.
Now it offers up a warning which should be taken seriously: I have indeed had Apple wipe my hard drive as part of its maintenance program. Another possibility is that you will receive a replacement device, in which case you would want your data transferred. If you are keen to get hands-on support with your hardware issues via the Apple store then you are at right place. The only other thing you may need to bring is your wallet. Once you receive your replacement device, if you have an iCloud backup, you are welcome to stay in the store while it restores, in case you need any assistance. To book an Apple store appointment follow the below points which will help you find the solution for you query. Once you are logged in, enter your location and Apple will show you a map with pins where Apple Stores are located.
See the chart below for battery replacement pricing for all iPhone models. Macs have the serial number printed in some place or another, usually on the bottom for recent Mac notebooks. . For a Mac, there are usually more parts that can be replaced, so you would need to schedule an appointment to have it examined and get a quote. You will be presented with various options such as Send in for Repair in which case Apple will send you a box and you just need to send the product to them.
This article explains backing up and restoring from a backup:. Appointments can be scheduled online at. Then, of course, there are the obvious hardware issues. If you do not already have this app, you can from the App Store. In some cases, there may be a cost associated with the repair.
If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. The Genius will use this to check if your device is in warranty. Back up, back up, back up! If you are having some software trouble, for example, syncing with iCloud, they will probably check your settings and try some basic troubleshooting steps, and then more extensive steps if necessary. All you need to do is bring the device itself. If you just have some questions, the Genius will be happy to answer them. Hope that helps you out, and I hope you get your iPod problem resolved without any further ado. Not sure if you're covered? Note that if their diagnostics program does not find any hardware issues, their system will not allow them to issue you a replacement.
This is found on the back of your device if you have an iPod touch, iPad or the original iPhone. If your iPhone has a non-battery power issue, we'll give you the repair price after we determine the cause. This app is, of course, made by Apple. Other service providers may set their own prices. Some iPhone power issues are caused by factors other than the battery. More on warranty information can be found here:.
How do I make a genius bar appointment? You do not need to bring a receipt. Click on the time you wish to book and your appointment will be confirmed automatically. It should be noted that you'll receive an email confirmation. If this is not the case in your Apple Store or you are lost, any employee will be happy to help point you in the right direction. Once you're set, all you'll need to do is turn up at your appointment time and tell a Genius that you've arrived. I used the Apple store app like you said, and the genius called me over before he checked me in. Their diagnostics cover some hardware components like the battery, but other issues like a broken home button would need to be observed.
Maybe your device has a white screen, the home button is stuck, battery life is way less than it should be, you receive an Error 1 or -1 in iTunes, whatever the case may be. We would recommend speaking to Apple by phone or chat if possible as this might save you a lot of time, but if you feel that addressing the problem in person would be better for you, it is possible to organise an Apple Store appointment, just click on the Visit the Genius Bar option. The Genius who assists you will find the serial number, and use this to check your purchase date and warranty status. If you have a device that is just a few days out of warranty, it is feasible to get a free replacement, but again, not in their policy. That depends on the issue.