The client applications can be in this state because Office was activated by using ospp. When prompted to select the computer on which to run the diagnostic, choose This Computer, and then choose Next. Enter a name in Session Name text box and then choose Create. If you choose Save File, you can later run the file from the folder where you saved it. If you choose Save File, you can later run the file from the folder where you saved it.
Error codes help you troubleshoot activation issues. For more information about this issue, see Knowledge Base article. A report is automatically generated and opened in your browser. If activation fails, an error code will be shown. To start the analysis, choose Download.
When you are prompted, choose Run or Save File. Review the information listed in the Summary section and then review the problems listed in the Details section. For a complete listing of the keys, see. Enter a name in Session Name text box and then choose Create. When the diagnostic displays an alert indicating a report has been saved, choose Open Report.
You can also use ospp. Go to and sign in to the Microsoft Support Diagnostics Self-Help portal with your Microsoft Account credentials. Review the details listed in the report Summary section, and then review the problems listed in the Issues Detected section and follow the recommendations provided under Recommended steps and related resources. For Office suites, only one key is required for all the products in the suite. For detailed information about these scripts, see.
On the next page choose Start. The recommended way to enter the key is by using. The text will help you better understand the issue and what to do to fix it. If you're an Office user troubleshooting a personal copy of Office, see instead of reading this article. For example, if you use Office Professional Plus, you must enter only the Office Professional Plus key for the complete suite.
Use these steps to troubleshoot the most common issues. If you see a dialog box that contains an activation notification, an error code is usually displayed at the lower corner. . Many of the solutions include running the ospp. If you see a notification that product activation is required even though you know that Office is in the licensed state, restart the application.
You can also use the slmgr. To start the analysis, choose Download. You can then run ospp. Follow the recommendations provided under Action needed or comment for the items flagged with ' Attention Required' in the Result column. When you are prompted, choose Run or Save File.
On the next page choose Start. When prompted to select the computer on which to run the diagnostic, choose This Computer, and then choose Next. Go to and sign in to the Microsoft Support Diagnostics Self-Help portal with your Microsoft Account credentials. Another way to obtain an error code is to run ospp. In these cases, you must restart any Office applications to complete the activation.