No diagnostic trouble codes are present at this time and the steering wheel is now turning all the way to one side without any input. The vehicle was taken to a local mechanic where it was diagnosed that the steering shaft torque sensor failed and a new steering column was needed. This vehicle is not safe to drive but I have no choice as I do not have another vehicle option at this time. The contact mentioned that the crash was minor and there were no injuries. I reluctantly paid out of pocket to repair because this was dangerous. Working on the estimate at this moment and was told my responsibility.
I have repaired all of them. Currently in a battle with Ford. . I was hoping to find comments of the issue being resolved with other owners, not the case. Recall is as follows: if vehicle has code b2278, replace power steering torque sensor.
I was given a claim number by the person I spoke with at ford motor company, she told me to give it to the sevice manager at the dealership,and the would take care of it. This is a shady situation because Ford is producing a faulty part and taking advantage of customers by only allowing the part to be purchased from Ford, then charging an arm and a leg for the repair. Will not be another one after seeing how everyone has been treated, including myself. I had to turn a harsh right to avoid causing an accident while attempting to drive off to the side of the road. According to Ford, the recall work was preformed on sept 11, 2014 by joe cooper Ford. People can be killed or injured when these failures accrue. All warning lights were flashing and the car just stopped working in the middle of the road.
Quick internet search listed very similar issues and symptoms. The approximate failure mileage was 250,000. While driving approximately 35 mph, the steering shook and lost power without warning. When my sone drove home the steering wheel was vibrating. The power steering went out.
This is a scam that Ford has came up with and it is very disappointing. I had a recall done on the Escape in August 2014 for Power Steering Failure. The contact was informed that there would be a fee for diagnostic testing. The more I read, the more upset I get. The vehicle was taken to the dealer, who diagnosed that the torque sensor needed to be replaced. My daughter cannot handle the manual steering at low speeds and went over the curb while trying to correct. To make a long story short, they would not fix it,because already had one recall and i would have to pay for the repairs, and I did plus rental car.
I called Ford because the year and model did match the recall. Apparently the sensors cannot be tested until the column is removed? The modules were reprogrammed to prevent sudden loss of steering assist while driving in the event of a torque sensor fault. The contact coasted the vehicle to the side of the road and powered off the engine. For example, if a recall repair fails, is it covered for a certain amount of time? Since I had taken the vehicle in and had the re-calibration done when Ford issued the recall, Ford had closed the recall on my vehicle after re-calibration. Sure wish a lawyer or news station would publicize this and take the case! The contact stated that the steering wheel seized and the electric power steering warning indicator illuminated.
I told him that I would like to pick up the vehicle and either reschedule the repair or even have my daughter drive it to the original dealer for the work and to address the fact that the software patch did not resolve the problem. When braking I feel my system keeps slipping in the front end and a sagging in the rear. The contact managed to steer the vehicle to the shoulder of the road. While everyone was polite, the concern is still not addressed. Continued home, while stopping the car for fuel once and turning off and back on the engine, with no fault. Cannot afford the price for repairs and feel Ford needs to fix this problem now.
My Escape was running fine, when my son took it into the dealer to addres the recall notice they did the software update. Received a Recall Notice Sept. If there were any investigations identifying further recalls I would be able to submit for reimbursement. Personal vehicle was towed in yesterday after 2 failures in 2 days. Fault cleared after restarting car several times, and steering performance was back to normal.
Who wants to buy American cars when Ford treats its customers like this? Husband jumped it and steering worked fine. Initially I have never taken the vehicle in for this issue, but numerous others of course…. The contact stated that the vehicle lost electric power steering eps ability, which caused the contact to have to maneuver the steering wheel with extreme difficulty. I am also reading on numerous forums that this is becoming a common problem with Ford Escapes that have had this recall done. Per my recall notice, that is not directly or indirectly stated.